Get in Touch

Have questions about CollegeCompass? We're here to help you succeed in your college planning journey.

Send us a message

Fill out the form below and we'll get back to you as soon as possible. For urgent matters, don't hesitate to call us directly.

Other ways to reach us

Email Us

[email protected]

Get help with your account or general questions

Support Hours

Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 4:00 PM EST
SundayClosed

Emergency support is available 24/7 for Pro subscribers

How Can We Help You?

Choose the type of support you need for the fastest response

General Support

Questions about features, account management, or technical issues

Partnership Inquiries

Interested in partnering with CollegeCompass for your school or organization

Schedule a Demo

See CollegeCompass in action with a personalized demonstration

Frequently Asked Questions

Quick answers to common support questions

How quickly do you respond to support requests?

We typically respond to all inquiries within 24 hours. Pro subscribers receive priority support with responses within 4 hours during business hours.

Can I schedule a call with your team?

Absolutely! You can request a demo or consultation call, and we'll coordinate a time that works for both of us.

Do you offer support for schools and counselors?

Yes, we have dedicated support for educational institutions and counselors. Contact us to learn about our partnership programs.

What if I need help outside business hours?

Our AI-powered help center is available 24/7 with instant answers to common questions. For urgent issues, you can still submit a request and we'll respond as soon as possible.

Ready to Get Started?

Don't wait – start your college planning journey today with CollegeCompass